Tag Archives: iPod

Now That’s Customer Service! Good Job Apple.

I love it when companies use technology to increase efficiency, and Apple has at least one part of customer service ‘down to a science’.

This isn’t the first time I’ve experienced this with an Apple Store, but it’s the third time which tells me the prior two times were not flukes.  The latest time, I happened to have an iPod Touch that bricked on me.  No good reason either, I hadn’t jailbroken it, or done anything actually except for activate it, sync it, play music on it, and test some in-house iOS apps.  The only other app I had installed on it was Pandora.  One afternoon, I plug it in to play some music and it won’t do anything, no power on, no reset, no nothing.

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