I love it when companies use technology to increase efficiency, and Apple has at least one part of customer service ‘down to a science’.
This isn’t the first time I’ve experienced this with an Apple Store, but it’s the third time which tells me the prior two times were not flukes. The latest time, I happened to have an iPod Touch that bricked on me. No good reason either, I hadn’t jailbroken it, or done anything actually except for activate it, sync it, play music on it, and test some in-house iOS apps. The only other app I had installed on it was Pandora. One afternoon, I plug it in to play some music and it won’t do anything, no power on, no reset, no nothing.